Terms & Conditions of Carriage

When you have successfully made a booking with Abbey Cars you will automatically receive an email acknowledgment detailing your Journey and confirmation of payment. You are responsible for checking that the details on the email are correct. (Email confirmation only applies if the booking is made via any of the Abbey Cars Websites or if requested)

Contained in the email will be the pickup procedures at the airport detailing the driver’s location and any other useful information.

Abbey Cars UK Limited does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2-3 hours prior to flight departure (This can depend on the advice of the airport authorities or to allow for possible unpredicted delays en-route to or from the airport). Abbey Cars UK Limited will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours (especially for those clients who have checked in online) prior to flight departure, however Abbey Cars accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Please ensure that you provide us with your arrival dates/times in to the UK and not your departing information.

If your flight has any serious delays please inform us or your driver as soon as you possibly can.

Abbey Cars UK Limited uses their own transport wherever possible but can use third party companies where appropriate from time to time.

Reservations made for service on the following dates will be subject to an additional surcharge on published prices: 25, 26,31st December & 1st January, other days may also be affected.

Pricing Policy
Prices are calculated on the website are correct at the time of booking with the distance, time of travel and amount of passengers traveling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time
We do not charge for the first 60 minutes waiting time after the flight has landed. However, if the passenger is delayed in immigration or has lost luggage we will have to charge waiting at £20/per hour pro rata. Waiting time for all other journeys will be added at £20/per hour pro rata.

Tolls
Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer if a toll applies.

Amendment Policy
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking Policy

All bookings must be made through the office or via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.

Cancellation Policy
Abbey Cars UK Limited will accept any cancellation made as long as there is at least 24 hours’ notice however there will be a £7 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Abbey Cars confirming the cancellation this means we have not received the cancellation. In this case please call our 24/7 office number 020 8969 2777 Refunds will not be issued in the following circumstances:

·     No refund is made if the passenger does not show up for pre-paid journeys

·     No refund is made for cancellation of a booking on the day of travel or afterwards.

All other circumstances where a refund may be possible should be addressed directly with Abbey Cars customer services.

Please have a copy of your booking confirmation which will be sent to you via email as the driver may request this as proof of entitlement to transfer.

The driver may also request a signature from all clients as proof of delivery of service. Please note this is only as proof of delivery and does not confirm customer satisfaction.

Please note that some calls may be recorded for training & quality purposes.